Technical Support Specialist

We’re looking for a technical support person to join our team. The right person is someone who has a deep understanding to technology, systems, and the inner workings of web apps. You will troubleshoot and resolve technical issues, ensuring customers can effectively manage their accounts. E-commerce experience is required.

Requirements

• Solid experience working in an e-commerce environment (non-negotiable)
• Hands-on experience with platforms like Goflow, Nineyard, Sellercloud, or similar systems
• Strong troubleshooting and problem-solving skills
• Technical mindset — understands APIs, JSON, integrations, system flows
• Experience with low-code or automation tools is a plus
• Clear written communication (this is chat and email based)
• Organized, detail-oriented, and able to work independently